Quality Assurance Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro
Quality Assurance Specialist

Are you passionate about driving continuous improvement and standardization of working procedures? Do you have a keen eye for detail and a knack for finding the root cause of performance issues? If so, we're looking for a Quality Assurance Specialist to join our team.

Key Responsibilities:
  • Complete daily quality reviews and appeal reviews
  • Deliver quality feedback to agents on completion of quality sample and appeal reviews
  • Execute actions for individuals and/or team to maintain or improve SLA performance
  • Conduct root cause analysis of quality errors and provide corrective solutions
Requirements:
  • Native written and verbal communication skills in English
  • Google Workspace management
  • Excellent written and verbal communication skills with the ability to deliver clear messages
  • Strong attention to detail to ensure information is complete and accurate
Why Work with Us?

We're a dynamic leading multinational company with a strong commitment to training and personal development. Our modern, centrally located buildings offer excellent public transportation connections and a range of benefits, including health insurance and free language courses.


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