Customer Service Representative

Há 5 dias


Vila Real, Vila Real, Portugal CareerForge Tempo inteiro

About Us

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We are a dynamic company providing innovative website solutions and are now seeking a skilled Customer Service Representative (German-Speaking) to join our team in Braga, Portugal. In this role, you will have the opportunity to work remotely and assist German-speaking customers with technical issues related to website solutions.

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What You Will Do

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  • Offer top-notch customer service to German-speaking clients via various channels, addressing their technical concerns and issues
  • Analyze and resolve complex problems related to website setup, configuration, and functionality
  • Explain website features and provide training to customers, ensuring they get the most out of our services
  • Maintain accurate records of customer interactions and technical issues in our CRM system

Requirements

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  • Proficiency in German at C2 level (required)
  • English language skills at B2 level or higher (desired)
  • Experience in customer service or technical support (an asset)
  • Technical knowledge and eagerness to learn about website solutions and troubleshooting
  • Excellent communication skills with a focus on customer satisfaction

Benefits Package

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  • A competitive salary
  • Health and life insurance
  • Opportunities for career growth and development
  • Daily meal allowance
  • Monthly transport allowance
  • Company-provided equipment to ensure your success


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