Technical Support Specialist

2 semanas atrás


Portugal Careerxtra Tempo inteiro
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Careerxtra. As a Technical Support Specialist, you will be responsible for providing technical support to our customers in French and English via chat and voice channels.

Key Responsibilities:
  • Provide technical support to customers in French and English via chat and voice channels.
  • Troubleshoot and resolve product-related issues using MySQL.
  • Collaborate with team members and escalate complex issues to the development team when necessary.
  • Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction.
Requirements:
  • Professionally fluent in French both verbal and written.
  • Fluent in English (minimum B2 level).
  • Strong understanding of MySQL.
  • Knowledge / familiarity with Postman will be considered as an advantage.
  • Available to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PM.
  • High school degree or equivalent (or higher).
What We Offer:
  • Competitive remuneration package.
  • Guidance and tools to reach your full potential.
  • Ability to work remotely, from the comfort of your home.
  • Monthly performance bonus.
  • Work from Home monthly allowance.


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