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Beauty Social Media Liaison
2 semanas atrás
**About the Role**
We are seeking a highly skilled Beauty Social Media Liaison to join our team at Blu Selection. As a key member of our community, you will be responsible for engaging with our vibrant audience, managing conversations, and shaping brand interactions.
Your Responsibilities:
- Act as a brand ambassador and engage in social media conversations
- Respond to consumer comments and direct messages on social media
- Foster and moderate social media communities
- Escalate comments and direct messages when necessary (to Social Manager, Brand/Market teams, or for crisis management)
- Maintain brand reputation and ensure the appropriate tone of voice
- Conduct social listening to identify trends, emerging issues, and viral topics
- Provide reporting and analysis of social media activities
Requirements:
- Experience in social media management: 6 months of experience managing social media communities (e.g., TikTok, Instagram, etc.) or strong experience in content creation with a personal social media account and a significant following (approx. 1,000+ followers)
- Excellent written communication skills
- Empathy and strong focus on customer satisfaction
- Customer-oriented mindset, problem-solving skills, and ability to work in a team
- Native-level German & English at least B2 level
- Strong IT skills – ability to quickly and efficiently use tools for interaction reporting
- Willingness to work in shifts
About Us:
We are a multinational organization acknowledged as one of the best sales and customer service solutions provider companies in the world. Located in Porto and Lisbon, we take care of our employees' career development, language skills, accommodation, and social integration.
