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French Speaker Veterinary Support Specialist
1 semana atrás
About Us
Nestlé Sa aims to be the leader in the global market by providing innovative solutions to our customers. Our company values diversity and inclusion, and we strive to create a positive work environment that supports the growth and development of our employees.
Job Summary
We are looking for a dedicated and organized Veterinary Assistant to join our Consumer Engagement Services team in Linda-a-Velha, Portugal. The ideal candidate will have excellent communication skills and the ability to work independently in a remote setting.
Main Responsibilities
- Respond to customer inquiries via phone and written channels in a timely and accurate manner
- Provide information on the nutrition of Nestlé pet food products and offer suggestions on positive changes in nutrition, dietary restrictions, pet behavior, and health issues
- Follow up with customers to ensure their issues are resolved
- Treat sensitive consumer contacts following specific guidelines
- Inform customers about new products and campaigns
- Gather consumers' feedback and complete a FAQ database
Key Qualifications
- Advanced written and spoken knowledge in French
- Bachelor's degree in Veterinary Medicine, Biology, Food Science, or similar field
- 1+ year experience as a Veterinary Technician or Veterinary Assistant or in customer relations
- Knowledge of pets' nutrition and behavior
- Excellent communication and problem-solving skills
- Ability to multi-task and work autonomously remotely
Our Benefits
- Competitive salary and annual bonus
- Meal card
- Flex benefits
- Company laptop and other equipment according to professional needs
- Medical support available at the office
- E-learning courses and training programs
- Career progression and possibilities for an international career
