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Senior Quality Assurance Analyst
3 semanas atrás
**Job Overview**
We are seeking an experienced Senior Quality Assurance Analyst to join our team in Porto, Portugal. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our customer service operations.
**About the Role**
The successful candidate will have a strong background in quality assurance and a proven track record of driving quality improvement initiatives. You will work closely with our customer service teams to identify areas for improvement and develop strategies to address these gaps.
**Responsibilities**
- Monitor customer service calls to ensure that they meet our high standards of quality
- Provide feedback to customer service representatives on their performance and suggest improvements
- Develop and implement quality improvement initiatives to drive business results
- Collaborate with cross-functional teams to identify and address quality issues
**Requirements**
- Advanced level of English (mandatory)
- Advanced level of Arabic (mandatory)
- Strong verbal and written communication skills
- Good organization / time management skills
- Ability to work with a variety of people from diverse backgrounds
**What We Offer**
- Competitive salary: €35,000 - €45,000 per year
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives
**Additional Information**
This role requires EU citizenship or a valid work permit for Portugal. A minimum of 6 months working in BPO production or comparable customer service experience is preferred.
