Director of Service Delivery
2 semanas atrás
**Company Overview**
Relex Solutions is a leading provider of supply chain and retail planning software, empowering businesses to increase adaptability, efficiency, and sustainability in the consumer goods and retail value chain. Our impact is tangible – from reducing waste to delighting customers with tailored tech solutions.
**Job Summary**
The Director of Service Delivery will be responsible for establishing, managing, and continually improving the internal IT shared services framework at BIT Shared Services & ITSM. This role includes ownership of IT Service Management (ITSM) technologies and associated service operations, ensuring high-quality service delivery and alignment with business objectives.
**Key Responsibilities:**
- Establish and manage the IT Operations service portfolio, including creating a comprehensive service catalogue to ensure clarity on service offerings and alignment across BIT shared services.
- Lead the design and implementation of BIT shared services to support the internal IT needs of the organization together with the Head of IT Operations.
- Develop a strategic roadmap for shared services aligning with company goals and ensuring scalability and efficiency together with the Head of IT Operations.
- Set up and maintain service-level agreements (SLAs) and key performance indicators (KPIs) to measure and optimize performance together with the Head of IT Operations.
**Requirements:**
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years' experience in IT service delivery or IT operations management, with a focus on ITSM and shared services.
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