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Customer Support Representative for E-commerce Platform
1 semana atrás
At Blu Selection, we're seeking a skilled Customer Support Representative to join our team in sunny Lisbon. As a key member of our customer-facing department, you will be responsible for delivering exceptional support to users via various channels.
Key responsibilities include:
- Providing top-notch assistance to customers regarding their accounts and platform-related issues
- Offering tailored solutions and answers to queries through phone, email, or social media
- Maintaining calm and resourceful troubleshooting skills for resolving customer concerns
- Liaising with other departments to direct related cases and issues
In return, you can expect a competitive salary, meal vouchers, transportation allowances, private health insurance after 6 months, and a relocation package. Enjoy working in an international environment with a pleasant atmosphere and opportunities for professional growth and development.
To succeed in this role, you'll need:
- A native level of German and at least B2 English proficiency
- 1 year of experience in customer service, preferably in a contact center
- Knowledge of the value of excellent customer experience
- Excellent communication and interpersonal skills
- Energetic and proactive attitude with a passion for intercultural communication and expatriate lifestyle
