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We're seeking a highly skilled Senior Account Manager to join our team at TN Portugal. As a key member of our dynamic, data-driven team, you'll drive revenue growth and manage key customer relationships in the iGaming industry.
About the Role:- Maximize revenue from assigned customers through strategic account management and sales initiatives.
- BulletDevelop and maintain strong relationships with key stakeholders, ensuring seamless communication and conflict resolution.
- Act as the primary point of contact for customers, providing exceptional support and guidance throughout their journey.
- Stay up-to-date on iGaming trends and consult clients accordingly, positioning ourselves as industry experts.
- Monitor client feedback and share insights with the Product team to inform product development and improvement.
- Represent the company at iGaming events and exhibitions, fostering relationships and promoting our brand.
- Regularly update the Head of Account Management on key metrics, ensuring alignment and informed decision-making.
- Support strategic projects and initiatives, collaborating with cross-functional teams to drive business growth.
- Prepare detailed reports for internal and external stakeholders, communicating complex information in a clear and concise manner.
- A minimum of 3 years' experience in iGaming, with a proven track record of success.
- B2B account management expertise, preferably within a game provider environment.
- Sales and business development skills, with a strong ability to identify and pursue new opportunities.
- An in-depth understanding of iGaming trends and products, enabling effective consultation and advisory services.
- Fluent English is required, with Russian proficiency being a significant asset.
- The ability to handle Tier 1 customers and high-pressure situations, demonstrating excellent relationship management skills.
- Strong analytical thinking, numerical skills, and problem-solving abilities, informing data-driven decisions.
- A proactive approach, self-motivation, and solution-oriented mindset, driving business growth and expansion.
- Adaptability in a fast-paced, evolving environment, with a comfort level in ambiguity and change.
- Excellent presentation and negotiation skills, effectively communicating with diverse stakeholders.
