Quality Assurance Specialist
Há 6 dias
Cross Border Talents is seeking a highly skilled German-speaking Quality Analyst to join our team in Lisbon, Portugal. As a key member of our quality assurance department, you will play a crucial role in ensuring exceptional service quality through detailed analysis and proactive solutions.
About the JobThis challenging opportunity involves conducting reviews of calls, chats, and emails to ensure compliance with quality standards and company guidelines. You will also create and maintain reports and dashboards to monitor KPIs, productivity, and team effectiveness.
In addition, you will perform root cause analysis to identify inefficiencies and implement solutions. Providing detailed feedback to management and supporting employee performance improvement plans are also essential responsibilities of this role.
Key Responsibilities- Quality Monitoring: Conduct thorough reviews of customer interactions to ensure adherence to quality standards.
- Performance Analytics: Develop and maintain data-driven reports to track team performance and identify areas for improvement.
- Problem-Solving: Analyze issues and develop effective solutions to enhance operational efficiency.
- Feedback & Development: Collaborate with management to provide constructive feedback and support employee growth.
- Process Enhancement: Work closely with the Training Team to refine policies and procedures.
- Audit & Calibration: Regularly conduct quality audits to ensure alignment with industry standards.
To be successful in this role, you should possess:
- Previous experience as a Quality Analyst, preferably in a similar field.
- Strong analytical skills and attention to detail.
- Proficiency in German (C1-C2) and English (B2), with excellent written and verbal communication skills.
- Advanced Excel skills and experience with reporting tools.
The total estimated monthly income for this role is €2156.85, based on the provided salary details. The compensation package includes:
- Base Salary: €1551.67 per month.
- Language Bonus: €315 per month.
- Meal Allowance: Approximately €152.60 per month.
- Transportation Bonus: €60 per month.
- Performance Bonus: Up to 5% of the yearly base salary.
Cross Border Talents offers a comprehensive benefits package, including:
- Health insurance, life insurance, and family plans.
As a Quality Analyst with Cross Border Talents, you will have the opportunity to work in a dynamic and innovative environment, driving impactful initiatives that enhance customer satisfaction and operational efficiency. If you are a motivated and detail-oriented professional with a passion for quality assurance, we encourage you to apply for this exciting opportunity.
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