User Support Professional

Há 3 dias


Castelo Branco, Portugal Decskill Tempo inteiro

At Decskill, we believe that our people are key to our success. We deliver value through knowledge and talent by fostering a culture of excellence and investing in the development and well-being of our employees. As an IT User Support specialist fluent in French, you will play a crucial role in driving innovation and delivering successful projects. Your primary responsibilities will include:

Key Responsibilities
  1. Gathering and analyzing customer feedback to identify areas for improvement.
  2. Providing prompt and accurate responses to customer inquiries, either via email or phone.
  3. Collaborating with cross-functional teams to resolve complex issues and implement process improvements.
  4. Developing and maintaining effective communication channels with customers and stakeholders.
  5. Contributing to the growth and development of our team members through knowledge sharing and mentorship.

To succeed in this role, you will need strong technical skills, excellent communication abilities, and a customer-centric approach. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.

Requirements
  • Experience in IT user support or a related field.
  • Fluency in French language (written and spoken).
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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