Global Shared Services Director
2 semanas atrás
**Job Description**
We are seeking a Global Shared Services Director to lead our operational activities in the Shared Service Center (SSC) based in Lisbon. As the SSC Manager, you will oversee the successful delivery of HR services across various geographies, drive operational excellence, and contribute to our ongoing transformation initiatives.
Key responsibilities include:
- Leadership & Team Management: Lead a high-performing, cross-functional SSC team, ensuring alignment with organizational policies and regional compliances.
- Operational Excellence: Oversee key HR operational processes such as onboarding, employee documentation, contract management, time and attendance, payroll, benefits, and offboarding, ensuring accuracy and timeliness.
- Service Delivery: Manage day-to-day activities, ensuring high-quality service delivery while meeting or exceeding established KPIs and SLAs.
- Process Optimization: Identify and implement process improvements and automation opportunities to enhance service efficiency and the overall employee experience.
- Stakeholder Management: Partner with regional HR teams, business leaders, and other functions to ensure seamless service delivery and continuously improve the employee experience.
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