Quality Assurance Trainer

Há 1 mês


Braga, Braga, Portugal Adecco Tempo inteiro

Role Overview

As a dedicated individual, you will be responsible for executing a global quality program aimed at making Consumer Engagement Services (CES) Europe operations more reliable and geared to deliver exceptional consumer experiences. Your key objective will be to develop and implement standard training methodologies, conduct training sessions for new employees, and maintain training materials to meet quality standards.

Key Responsibilities

  • Develop and implement standard training methodologies
  • Conduct training sessions for new employees and service staff to ensure quality procedures
  • Maintain and monitor training materials to meet quality standards
  • Implement and oversee audit controls for HR Operations, ensuring QA feedback integration
  • Assist with Voice of Customer (VoC) surveys
  • Maintain quality documentation within the department

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