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Job Description

We are seeking a skilled Planning Advisor to join our team. As a key member of our operations, you will be responsible for planning complex visits and activities in line with or ahead of agreed business SLAs.

Your primary objective will be to optimize the utilization of FTE colleagues versus subcontractors, ensuring that travel time, downtime, assessor competencies, and usage of subcontractors are in line with or ahead of budget and compliant with external accreditation requirements.

You will provide high-level specialist support to deliver a professional and responsive service to internal and external clients. This includes communicating the details of planned visits/activities to assessors and ensuring contractual requirements and customer expectations are understood.

You will follow the Request for Auditor's Time process, providing ample notice and correspondence aligned to agreed timescales, supporting the prioritization of key accounts.

The role requires accuracy and completeness of data in our systems within or ahead of agreed SLAs to support smooth delivery of our services.