Guest Experience Team Lead

Há 6 dias


Portugal World Of Hyatt Inclusive Collection Tempo inteiro

Guest Experience Supervisor

We are seeking a highly skilled Guest Experience Supervisor to join our team at World Of Hyatt Inclusive Collection. This is an exciting opportunity to work in a 5-star hotel located on the stunning Madeira Island.

Key Responsibilities:
- Be part of the opening team and guarantee a smooth and well-organized operation
- Build meaningful connections and maintain strong relationships with guests
- Proactively seek opportunities to enhance their experience during their stay
- Identify, create, and develop emotional and outstanding experiences and touchpoints during the customer journey
- Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
- Develop and maintain relationships with VIP guests and Special Attention guests, recognizing their preferences and ensuring extra attention and special treatment for this group of guests
- Support the Guest Experience Manager on running the entire Guest Experience department, including guest relation and concierge service
- Identify talents, lead, train, and build team spirit among all the departments
- Support the Guest Experience Manager on monitoring the quality and financial KPIs

Requirements:
- Passion for hospitality and proven experience of at least 2 years in a similar role
- Customer-orientated attitude and in-depth knowledge of customer service
- Outstanding guest relation skills
- Careful presentation
- Proactive, with a sense of initiative and teamwork
- Sense of responsibility and autonomy
- Flexible working hours
- Excellent communication and people skills
- Proficiency in speaking and writing in Portuguese & English, basic German, French is a plus
- Solid knowledge of MS Office, especially Excel and Word

What We Offer:
- Hotel opening experience
- Monthly salary above average
- Meal allowance
- Free parking space
- If applicable, accommodation provided
- Professional and personal growth
- Dynamic and collaborative work place

Contract:
- Full time



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