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Support Specialist
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TalenTrail is looking for a talented Support Specialist to provide top-notch customer service to retail banking clients. This role involves being the initial point of contact for customers, addressing their queries and resolving basic issues.
The successful candidate will possess excellent verbal and written communication skills, proficiency in both English (C1) and German (B2), and prior experience in a similar customer-facing position. They will also thrive in a fast-paced environment, ensuring seamless interactions with clients and colleagues alike.
We offer an attractive remuneration package comprising a base salary, language bonus, performance-based incentives, meal card, and flexible contract terms. Our team prides itself on delivering outstanding support and fostering a collaborative atmosphere.
This role entails handling customer inquiries regarding phone banking IDs, T-PINs, and Postbank app setup, accurately documenting interactions, and pursuing unresolved matters. If you're a detail-oriented professional with exceptional interpersonal skills, eager to drive customer satisfaction, please submit your application.
