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Job Description
">We are seeking an experienced System Administrator to join our team at Aubay Portugal. The ideal candidate will have strong knowledge of both CMDB and ITSM modules, proficiency in ServiceNow configuration, administration, and usage, as well as hands-on experience with ServiceNow development, management, and deployment.
">Responsibilities">- ">
- Configure and manage the ITSM module, including Change Management, Service Requests, Incident Management, and Problem Management">
- Optimize business processes and oversee continuous improvement initiatives">
- Assess the current environment and recommend automation opportunities wherever possible">
- Create and maintain technical documentation">
- Manage the Service Catalog and Service Level Agreements (SLAs)">
- Coordinate upgrades and modifications to the ServiceNow instance">
- Oversee permissions and access management (roles, users, and groups)">
- Perform regular maintenance checks to ensure optimal instance performance">
- Troubleshoot operational and system issues on a daily basis">
- Deploy update sets from non-production environments">
- Configure and manage notifications and alerts">
- Set up and schedule reports">
- Ensure the health and accuracy of the CMDB">
- Manage access control lists (ACLs) and develop scripts (server and client)">
- Design and manage standard load templates for data imports">
- Resolve incidents and handle routine service requests">
- Provide process training to business stakeholders">
The ideal candidate should have:
">- ">
- 3+ years of experience in a similar role">
- Bachelor's Degree in computer science or equivalent degree">
- Strong knowledge on both CMDB and ITSM modules">
- Proficiency in ServiceNow configuration, administration, and usage">
- Hands-on experience with ServiceNow development, management, and deployment">
- Ability to troubleshoot system issues and recommend long-term solutions">
- Knowledge of JavaScript, HTML, XML, and web services (REST, API, SOAP)">
- Understanding of ServiceNow implementation and ITIL best practices">
- Certifications such as ServiceNow CSA, ServiceNow ITSM Fundamentals, and ITIL Foundation are a plus">
