Technical Support Specialist
2 semanas atrás
Job Description
We are seeking a Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills and be able to troubleshoot complex technical issues.
Main Tasks:
- Provide application support within the Banking and Financing Services area for the Local Custody platform.
- Understand business workflows and scenarios to provide effective IT support.
- Maintain a proper coverage in designated shifts and pick up work and tasks received over email, tickets, or in person.
- Provide regular updates on issues, tasks, and projects to business stakeholders, team members, and partnering teams.
- Document and train other team members on technical skills and best practices.
Key Skills:
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Good knowledge and capabilities in scripting languages, network environments, Windows, and Linux.
- Oracle SQL knowledge is mandatory.
- ITIL understanding is also a plus.
- Ansible knowledge is required.
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