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Gaming Operations Expert

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

About the Job

Cross Border Talents is seeking a Gaming Operations Expert who will play a crucial role in delivering outstanding customer support for one of the most iconic gaming brands worldwide. The ideal candidate should possess fluency in French and have gaming knowledge or experience.

Key Responsibilities:

  1. Provide top-notch customer support via various channels
  2. Offer expert technical assistance for gaming console users and account management inquiries
  3. Address payment queries and troubleshoot issues
  4. Support customers with setting up and installing gaming software and devices
  5. Help customers navigate purchasing gaming products and provide personalized recommendations
  6. Maintain high customer satisfaction rates and resolve issues efficiently

Essential Qualifications:

  • Fluent French speaker
  • Gaming background or knowledge
  • Availability for onsite rotations
  • Portuguese residence card or EU citizenship

Perks:

  • Lucrative salary package
  • Pre-paid meal card benefits
  • Comprehensive health insurance coverage
  • Option to rent a company-provided apartment