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Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our people are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
As a Senior Business Analyst - ServiceNow, you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.
Key Responsibilities:
• Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements.
• Understand and negotiate needs and expectations of stakeholders.
• Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project.
• Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements.
• Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
• Create and maintain issue logs, meeting minutes, project summaries, meeting schedules.
• Support customers during UAT.
• Perform functional testing to ensure requirements are being met.
Qualifications:
• B.E / MCA / Relevant degree
• Prior working experience with ServiceNow.
• Good knowledge of available IT systems/tools.
Preferred Qualifications:
• Good management, analytic, problem solving & interpersonal skills
• Self-motivated, Positive outlook & result oriented
• Effective communication skills
• Good knowledge of available IT systems/tools
