Application Support Specialist
Há 3 dias
BYT | Boost Your Team is a leading provider of independent banking services with over 30 years of experience. We specialize in private banking, corporate banking, and investment banking, with a strong presence in Iberia and international markets.
Your RoleWe are seeking a skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for:
- Providing technical support for application issues by diagnosing and resolving problems, ensuring minimal downtime and disruption to business operations.
- Monitoring application performance using monitoring tools to identify and address potential issues before they affect users.
- Managing and resolving incidents according to established service level agreements (SLAs), ensuring timely resolution and communication with stakeholders.
- Collaborating with development teams to troubleshoot, identify root causes, and implement fixes or enhancements to improve application functionality.
- Maintaining detailed documentation of incidents, resolutions, and system configurations to ensure knowledge sharing and facilitate continuous improvement.
To be successful in this role, you will need:
- A minimum of 2 years' experience in technical troubleshooting, with the ability to identify, diagnose, and resolve technical issues related to applications and software systems in a timely manner.
- Experience with application monitoring tools, such as Nagios, Splunk, or similar, to ensure applications are running smoothly and performance metrics are met.
- A basic understanding of databases and the ability to query data using SQL to investigate and resolve application-related issues.
- Strong collaboration and communication skills, with the ability to work closely with development teams, business users, and other stakeholders to understand and address application support needs.
- Experience with managing incidents, troubleshooting escalated issues, and providing timely resolutions in line with SLAs.
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