Automotive Warranty Audit Specialist
Há 5 dias
In partnership with one of our esteemed clients, a leading German automotive company, we are seeking an experienced Automotive Warranty Audit Specialist.
Randstad is a premier recruitment agency for the Randstad II - Prestação de Serviços, Limitada, connecting talented professionals like you with rewarding career opportunities. This role presents a unique chance to work closely with a prominent player in the commercial vehicle manufacturing and transport solutions sector.
The company's newly established Global Business Services (GBS) unit focuses on optimizing end-to-end business processes across various departments. With international delivery centers, they prioritize quality, efficiency, and continuous improvement to ensure seamless service delivery.
This strategic role within GBS will contribute significantly to the company's long-term success and growth.
The ideal candidate will be part of a forward-thinking team driving impactful change and supporting a dynamic operational environment.
Responsibilities:
- Conduct warranty audits at service and service partners independently or as part of a team, either directly on site or remotely, ensuring compliance with the latest audit processes.
- Develop and implement effective training programs for internal and external auditors, enhancing their skills and knowledge to meet the company's requirements.
- Manage a group of 10 to 15 international warranty auditors from external service providers, providing guidance and support when needed.
- Create comprehensive training materials and deliver engaging training sessions to promote theoretical and practical understanding.
- Evaluate and continuously improve the effectiveness of training programs, incorporating feedback and suggestions from trainees and stakeholders.
- Serve as the primary point of contact for technical questions and support requests, offering expert advice and assistance in daily operations.
- Collaborate with internal and external interfaces to select and manage external audit service providers, ensuring smooth operational management.
Requirements:
- Prior experience in the automotive industry, preferably in warranty auditing or related fields.
- Proven analytical skills, with a keen sense of overall context, and excellent communication abilities to present complex topics effectively.
- Fluent English language skills, both written and spoken, and cultural adaptability for international contexts.
- Proficiency in Microsoft 365 standard software, particularly expertise in Excel, and willingness to learn new tools and technologies.
- Independent, structured, and well-networked work approach, with a strong focus on teamwork and cooperation.
Main Benefits:
- A dynamic work environment with a vibrant team spirit.
- Career opportunities within the company for professional growth and development.
- A home office policy allowing flexibility and work-life balance.
- Additional days off during holidays, including December 24th and 31st.
- Birthday leave and referral bonuses for employee recognition.
- Comprehensive life insurance and health insurance coverage for employees and their family members.
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