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Strategic Account Development Professional

3 semanas atrás

Lisboa, Lisboa, Portugal Intento, Inc. Tempo inteiro

Key Responsibilities: The ideal candidate will have a proven track record of working with large-scale enterprises or high-value clients. They will be responsible for developing and maintaining excellent customer relationships, partnering with customers to establish desired business outcomes, and managing a portfolio of customer accounts to ensure product adoption and revenue retention.

Additional Responsibilities:

  • Provide strategic and product advice to clients, delivering regular client reviews to evaluate progress against goals.
  • Build and maintain current functional and technical knowledge of the Intento platform and services, providing consultations to customers engaging experts from other Intento teams as required.
  • Track customer usage proactively using Intento business tools and identify trends, potential challenges, and issues.
  • Influence future lifetime value through higher product adoption, expansion via new product offerings, customer satisfaction, and overall customer health scores.
  • Escalate customer issues to ensure they are resolved in a timely manner.
  • Advocate customer needs and issues cross-departmentally, coordinating with the product management and development teams to identify new features or improvements.