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Norwegian Language Content Moderator

1 semana atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

We are looking for a skilled Norwegian Language Content Moderator to join our team in Lisbon, Portugal.

About the Job

The successful candidate will possess strong analytical skills, attention to detail, and excellent communication abilities.

Key Responsibilities
  • Work closely with Quality Assurance Leaders to identify and report key issues impacting decision accuracy for our market and workflow.
  • Collaborate with local teams to provide detailed information on the impact of new or changing Content Policies on their current work.
  • Deliver training sessions on new or changing Content Policies, as well as 'refresher' trainings on existing policies.
  • Audit decision accuracy and review audits to ensure consistency and alignment with internal standards and policies.
  • Investigate escalations of inaccurate decisions to understand root causes, particularly in cases where policies are new, content is ambiguous, or decisions have significant consequences if incorrect.
  • Mentor agents on the use of quality tools and systems.
  • Develop process documentation and aggregate feedback on the functionality of quality tools.
Qualifications
  • Fluency in English and Norwegian (ideally native).
  • At least one year of experience in a Quality Analyst role within a BPO environment.
  • Demonstrated capacity for critical thinking, analysis, and attention to detail.
  • Strong work ethic, with the ability to work independently and collaboratively within a team-oriented environment.
  • Tech-savviness - ability to learn, retain, and apply large amounts of product, process, and policy knowledge.