Quality Assurance Specialist

Há 1 mês


Porto, Porto, Portugal Michael Page Tempo inteiro

Job Description:

As a Quality Assurance Specialist, you will play a crucial role in identifying findings that enable the improvement of CSR and operational results. You will apply BEST QA Requirements, identify risks in projects, and suggest ways to mitigate associated risks. Additionally, you will identify potential fraud and security-related issues, provide valuable information about projects to the Business Quality Analyst, and ensure all processes, procedures, and policies are fulfilled.

Key Responsibilities:

  • Identify findings that enable the improvement of CSR and operational results
  • Apply BEST QA Requirements
  • Identify risks in projects and suggest ways to mitigate associated risks
  • Identify potential fraud and security-related issues
  • Provide valuable information about projects to the Business Quality Analyst
  • Ensure all processes, procedures, and policies are fulfilled

Requirements:
  • Bachelor's degree or Graduate (preferably)
  • +2 years' experience in Contact Center (preferred)
  • Jump Program (preferential in case of an internal promotion)
  • Fluency in English and German or Greek
  • Training to be given: BEST QA Training; Other BEST Processes or TOPS (preferred); Six Sigma Yellow Belt
  • Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)

What We Offer:
  • A great opportunity for professional growth

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