Customer Support Team Manager

Há 2 dias


Setúbal, Setúbal, Portugal Alphanumeric Systems Canada Ltd Tempo inteiro

**Job Overview:**

We are seeking a skilled Customer Support Team Manager to join our team at Alphanumeric Systems Canada Ltd. As the Service Desk Team Lead, you will be responsible for leading and mentoring a team of customer support analysts, ensuring excellent customer service, and developing team effectiveness.

Key Responsibilities:

  • Lead and mentor a team of customer support analysts
  • Ensure excellent customer service and develop team effectiveness
  • Manage day-to-day operations, including problem-solving, quality coaching, and corrective actions
  • Prepare bi-monthly reports and conduct employee feedback sessions

Requirements:

  • College degree in Computer Science or related field
  • 1-2 years of experience as Service Desk Team Lead or equivalent combination of education and experience
  • Proven management of personnel and customer service experience
  • Excellent written and oral communication skills

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