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Healthcare Customer Service Expert
2 semanas atrás
Job Overview
We are seeking a highly skilled and customer-focused Danish Customer Care Representative to join our team. As a representative of one of the world's most innovative healthcare companies, you will be responsible for providing exceptional support to customers regarding insulin pumps and related accessories.
Your Key Responsibilities
- Provide telephone, email, and chat support to customers in Danish.
- Offer information about our company's products and services.
- Assist customers with the connectivity of insulin pumps to apps on smartphones.
- Handle customer service inquiries with a high degree of empathy and customer orientation.
- Support customers in using and managing their insulin pumps effectively.
- Document and track customer inquiries in our CRM system.
Requirements
- Native-level Danish proficiency, both written and spoken.
- Good knowledge of English (B2 level).
- A customer-focused mindset and attention to detail.
- Previous experience in customer service or call center roles (preferred).