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Service Desk Agent
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Job Summary: We are seeking a Service Desk Agent to join our team in Lisbon. As a Service Desk Agent, you will be responsible for providing exceptional customer service at a national and international level.
Your Key Responsibilities:
- Provide timely and effective support to customers through various communication channels;
- Manage multiple processes simultaneously, ensuring procedural compliance and meeting all requirements;
- Analyze and validate documents, ensuring compliance with contract guarantees;
Requirements:
- Minimum qualifications at the 12th year level or Technical Course (eliminatory factor);
- Good knowledge of English (eliminatory factor);
- Previous experience in customer support in a contact center context (preferred factor);
About Allianz: Allianz Group is one of the most trusted insurance and asset management companies in the world. We believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.
