Strategic Service Director

Há 1 mês


Lisboa, Lisboa, Portugal Team It Tempo inteiro

At Team It, we are committed to a sustainable approach to corporate management. We prioritize building a team that fosters collective well-being, personal and professional growth, and a work philosophy that promotes healthy work-life balance. Our values include beginner's mind and community involvement, which are the foundation of our culture.
For this role, we are seeking a professional with a minimum of 5 years of experience as a Service Manager. Key responsibilities include developing and ensuring compliance with project plans, managing priorities and coordinating teams, and establishing effective communication with stakeholders. The successful candidate will also be responsible for ensuring the execution of contracted services according to terms and service levels, as well as monitoring progress and adhering to agreed-upon deadlines and quality criteria.
What makes this role unique is the opportunity to participate in controlling and maximizing service profitability, as well as maintaining close contact with technical teams involved in the service. The ideal candidate will proactively prevent service failures and seek opportunities to add value to the provided service.
We offer a hybrid project in Lisbon with a personalized Talent Management approach, a broad and flexible benefits package, and investment in training and career development. We value diversity and defend equality, creating a safe and inclusive environment for all employees. We welcome applications from candidates with the necessary skills and experience.

Key Responsibilities:
• Develop and ensure compliance with project plans, including execution, communication, risk management, and mitigation
• Manage priorities and coordinate teams to achieve service objectives and metrics
• Establish and maintain effective communication with all stakeholders
• Ensure the execution of contracted services according to terms and service levels
• Monitor progress and adhere to agreed-upon deadlines and quality criteria
• Participate in controlling and maximizing service profitability
• Maintain close contact with technical teams involved in the service
• Proactively prevent service failures and seek opportunities to add value to the provided service



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