Help Desk Support Specialist

2 semanas atrás

Porto, Porto, Portugal Vml Enterprise Solutions Tempo inteiro

Company Overview

Vml Enterprise Solutions is a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. We have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

The Opportunity

We are seeking a Service Desk Analyst to join our Service Desk team. The VML ES Service Desk Team delivers exceptional IT support and service management solutions to our staff and clients. Our collaborative approach and commitment to excellence ensure comprehensive, efficient, and proactive service delivery that consistently exceeds expectations.

Key Responsibilities

  • Provide ticket triage, SLA monitoring, reporting, ticket management, and support to Service Delivery Managers and Support Teams.
  • Effectively prioritize workload while adapting to rapidly changing demands.

About You

You will be working in a fast-paced environment with a talented team of professionals who are passionate about delivering exceptional service. If you are a motivated individual with excellent communication skills and a passion for IT, we would love to hear from you.

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