Turkish Order Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal speakit Tempo inteiro
Job Title: Turkish Order Support Specialist

We are seeking a highly skilled Turkish speaker to join our team as a Turkish Order Support Specialist. This is a fantastic opportunity to work with a reputable client in the Tech sector and develop your skills further.

This is a fully remote opportunity to work from home anywhere in Portugal (mainland). As a Turkish Order Support Specialist, you will be responsible for receiving escalations from customer-facing colleagues and working under strict regulations to handle complex issues related to the fulfillment of online orders.

Key Responsibilities:

  • Resolve complex issues related to order fulfillment, ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase.
  • Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction.
  • Perform investigations that will lead to decisions impacting relations with customers and partners, and provide timely updates when investigating and when restoring the relationship.
  • Perform tasks in SAP at a high detail level for record-keeping, requiring utmost attention to detail and accurate adherence to KBase protocol.

Requirements:

  • Ability to work quickly and efficiently under deadline pressure.
  • Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
  • Proven ability to work and make decisions with minimal supervision.
  • Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
  • Excellent written and verbal communication skills.
  • Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
  • Knowledge of SAP is an advantage; otherwise, we can help with that.
  • Flexibility is required and will occasionally involve overtime work.
  • C2 or native level of Turkish.
  • B2 level of English.
  • EU passport or valid work permit to work legally in Portugal.

Benefits:

  • Excellent work opportunity in a dynamic leading multinational company.
  • Competitive Salary.
  • Stable work and career progression; Investment in training and personal development.
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection.
  • Free salad, fruit, soup and bread available to all employees.
  • Health Insurance since day one in the company.
  • Opportunity of having free accommodation in one of the company's apartment as well as expenses included (water, electricity, Internet, cable TV and cleaning services once per week).
  • Opportunity to work remote from anywhere in Portugal excluding the islands.
  • Free company events and activities.


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