Turkish Order Support Specialist
Há 1 mês
We are seeking a highly skilled Turkish speaker to join our team as a Turkish Order Support Specialist. This is a fantastic opportunity to work with a reputable client in the Tech sector and develop your skills further.
This is a fully remote opportunity to work from home anywhere in Portugal (mainland). As a Turkish Order Support Specialist, you will be responsible for receiving escalations from customer-facing colleagues and working under strict regulations to handle complex issues related to the fulfillment of online orders.
Key Responsibilities:
- Resolve complex issues related to order fulfillment, ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase.
- Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction.
- Perform investigations that will lead to decisions impacting relations with customers and partners, and provide timely updates when investigating and when restoring the relationship.
- Perform tasks in SAP at a high detail level for record-keeping, requiring utmost attention to detail and accurate adherence to KBase protocol.
Requirements:
- Ability to work quickly and efficiently under deadline pressure.
- Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
- Proven ability to work and make decisions with minimal supervision.
- Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
- Excellent written and verbal communication skills.
- Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
- Knowledge of SAP is an advantage; otherwise, we can help with that.
- Flexibility is required and will occasionally involve overtime work.
- C2 or native level of Turkish.
- B2 level of English.
- EU passport or valid work permit to work legally in Portugal.
Benefits:
- Excellent work opportunity in a dynamic leading multinational company.
- Competitive Salary.
- Stable work and career progression; Investment in training and personal development.
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection.
- Free salad, fruit, soup and bread available to all employees.
- Health Insurance since day one in the company.
- Opportunity of having free accommodation in one of the company's apartment as well as expenses included (water, electricity, Internet, cable TV and cleaning services once per week).
- Opportunity to work remote from anywhere in Portugal excluding the islands.
- Free company events and activities.
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