Trainer and Quality Analyst for Speakit
1 semana atrás
This position requires a unique blend of training and quality analysis expertise. The successful candidate will be responsible for designing and implementing comprehensive training programs, evaluating training effectiveness, and analyzing call data to provide actionable feedback.
Required Skills and Qualifications
- Experience:
- At least 2 years of experience as a Trainer in the BPO/Contact Center industry.
- Previous experience as a Quality Analyst is an advantage.
- Languages:
- Fluent level of English.
- At least C1 level of Italian.
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