Cloud Transformation Specialist
Há 2 dias
Customer-Facing Role
The SAP Customer Success Manager will serve as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition.
Key Responsibilities
- You will drive end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation.
- You will develop a strategic engagement with your client to establish client focus on the core of the services delivered.
- You will build and maintain strong relationships with key stakeholders.
- You will demonstrate accountability as the single orchestrator for End2End delivery.
- You will enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management.
- You will proactively manage account costs and ensure that all aspects of the service are being met.
- You will understand the customer's business, ECS Technical and contractual aspects of services being delivered.
Your Qualifications
- Bachelor's degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics, or related fields.
- Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
- Understanding of SAP's cloud business, cloud and hybrid infrastructure and cloud operation processes.
- Excellent presentation and communication skills in Japanese and English, ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers.
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