Managed Services Director
1 semana atrás
Transforming Technology for People
We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment.
Your Role
You will be working in a multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers, and other extraordinary talents spread across more than 20 EMEA countries.
Responsibilities
- Develop solutions end-to-end within Cloud Providers and its technologies.
- Manage the delivery of Managed Services, ensuring daily operations align with SLAs and client requirements.
- Monitor KPIs specific to Managed Services, such as response times, availability, and performance, ensuring service efficiency and quality.
- Implement continuous improvement initiatives in Managed Services processes to optimize performance and elevate service levels.
- Serve as the primary point of contact for Managed Services clients, facilitating communication and ensuring effective expectation management.
- Conduct regular meetings with clients to review service performance, identify needs, and propose improvements.
- Collaborate with technical teams to ensure a quick and effective response to client incidents and requests.
- Operational Coordination and Support: Support the coordination of projects and initiatives within Managed Services, ensuring proper resource allocation and meeting deadlines.
- Monitor project and operational progress in Managed Services, identifying risks and developing action plans as necessary.
- Ensure that Managed Services teams have the resources and support needed for effective service delivery.
- Incident and Problem Management: Oversee and coordinate the response to critical incidents, ensuring communication with the client and compliance with response times.
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