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Company Overview: City Job Offers is a leading global organization dedicated to elevating customer experiences across various platforms. We are committed to excellence in customer support and strive to provide exceptional service to our clients.

About the Role: As a Dutch Language Customer Support Specialist, you will be responsible for providing assistance and clarifications on various service aspects, including toll services and membership agreements. You will address customer complaints and infractions with professionalism and efficiently manage account inquiries and support through phone, email, chat, and social media.

Responsibilities:

  • Offer assistance and clarifications on various service aspects
  • Address customer complaints and infractions with professionalism
  • Efficiently manage account inquiries and support through different channels

Requirements:

  • Dutch language proficiency
  • Strong communication skills and adept at problem-solving
  • Ability to adapt to new software and systems quickly
  • Energetic team player who thrives in a collaborative environment

Benefits: As a member of our team, you will enjoy a competitive remuneration package, inclusive of guaranteed holiday and Christmas bonuses equivalent to a month's salary. You will also receive structured training period with compensation, comprehensive health insurance, and meal allowances. Our modern workplace is located in the heart of Lisbon, offering state-of-the-art facilities and flexible work hours on a rotational shift basis.