Service Excellence Coordinator
Há 7 dias
**About Us**
Nestlé Business Services (NBS) is a global leader in providing Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. Our team of professionals is passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are seeking a highly motivated individual to join our Service Quality team, who will be the driving force behind our commitment to quality service delivery. The primary objective of this role is to ensure the effective adoption and implementation of the Value Framework within the Service Delivery team.
Key Responsibilities:
- Support the team in the ongoing implementation and regular maintenance of the framework to uphold service excellence.
- Train IBS Center employees and Business Partners on Customer Satisfaction measurement methodologies to foster a customer-centric approach.
- Multiply Service Compliance and Customer Satisfaction metrics and initiate escalation procedures in response to any significant deviations from expected performance.
What makes you successful:
- Bachelor's degree in business, marketing, communications, or a related field.
- Fluent in English, other languages are a plus.
- Shared Services, Communication, Customer Service experience is a plus, as is understanding of the FMCG industry.
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