Global Wholesale Operations Director
Há 1 mês
Role Overview
As the Wholesale Operations Manager for 1GLOBAL, you will play a crucial role in establishing and managing relationships with mobile operators who provide connectivity into our global core network. This includes managing roaming operations efficiently and effectively, collaborating with sponsored MVNOs and bilateral roaming partners, and working with internal network teams and external technology vendors to monitor and improve roaming experiences.
Key Responsibilities
- Managing roaming operations to meet customer needs and financial objectives
- Collaborating with sponsored MVNOs and bilateral roaming partners to ensure exceptional experiences and address issues promptly
- Working with internal network teams and external technology vendors to monitor and improve roaming experiences
- Acting as a single point of contact for roaming escalations to bring order and structure to situations requiring wholesale awareness and swift action
- Responsible for roaming steering and OTA planning in line with financial targets
- Working with commercial wholesale to analyze traffic flows, costs, and revenues to identify areas of underperformance and implement cost-saving actions
- Managing relationships with Data Clearing houses and ensuring data flow integrity by monitoring conversions between vendor/switch files and GSMA standard TD.57 files
- Owning wholesale operational projects, such as introducing fraud management solutions or steering automation initiatives
- Acting as a bridge between Wholesale and Operational teams to ensure operational efficiency
Requirements
- Driven, resilient, and capable of thriving in a fast-paced environment
- Excellent operational and analytical abilities
- Excellent communication and organizational skills
- Able to think creatively and strategically and translate strategic thinking into solid deliverables and plans
- Able to form strong relationships with partners and internally
- Strong understanding of the mobile sector and technology
- Experience in mobile wholesale, MVNO, and roaming operations
- Knowledge of roaming standards, policies, and practices
- Knowledge of roaming services, including 2G, 3G, LTE, VoLTE, 5G, and LPWAN
- Understanding of steering of roaming and wholesale billing
- Knowledge of Data Clearing processes, TAP, and RAP
- Knowledge of GSMA standards and Over the Air updates for steering changes
About 1GLOBAL
1GLOBAL is a pioneering telecommunications company shaping the future of connectivity and technology. As a member of our team, you will have the opportunity to contribute to cutting-edge projects, work with a diverse and inclusive culture, and enjoy exciting challenges and growth opportunities.
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