Content Moderator Social Media Analyst

1 semana atrás


Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

The Opportunity

We are seeking a detail-oriented Content Moderator for our social media platform team. As a Content Moderator, you will play a critical role in ensuring that our users have a safe and positive experience on our platform.

Key Responsibilities

  • Review user flagging reports regarding content on our social media platform
  • Understand and remain up-to-date with client policies and guidelines
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of established policies
  • Use market-specific knowledge and insights to spot and scope solutions to improve the support of our user community

Requirements

  • You speak and write Hebrew at a native level and are fluent in English (B2)
  • Experience in customer care is an advantage, but not a must
  • You have a good understanding and level of computer handling skills
  • Excellent problem-solving skills with the capability of research and identification of the right information
  • You are professional and thorough


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