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Dutch Speaking Guest Service Agent
2 semanas atrás
We are looking for a motivated and detail-oriented Dutch Speaking Guest Service Agent to join our team at Umbrella Functional Consulting & Support Team. In this role, you will work closely with customers to resolve their queries and concerns, providing exceptional service and support.
About the JobThe ideal candidate will have:
- A good understanding of computer handling skills and experience in customer care or a related field.
- Strong communication and negotiation skills, with a focus on delivering exceptional customer experiences.
- Excellent problem-solving skills, with the ability to research and identify solutions efficiently.
As a key member of our team, you will:
- Work by email and phone to manage reservations, responding to customer inquiries and resolving any issues that may arise.
- Develop strong relationships with customers, providing personalized support and exceeding their expectations.
To succeed in this role, you will need:
- A native level of Dutch fluency and excellent written and verbal communication skills in English (B2).
- Experience in customer care is an advantage, but not essential. Experience in the travel industry is also a plus.
- Strong problem-solving skills, with the ability to research and identify solutions efficiently.
You will enjoy a range of benefits, including:
- A relocation package, offering assistance with finding accommodation and support in obtaining necessary documents.
- A meal allowance, paid in 11 instances on a meal card.
- Performance bonuses and opportunities for development and growth within the company.
