Customer Service Representative for Philip Morris

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Are you interested in working for a multinational organization that provides sales and customer service solutions worldwide?
Phillip Morris is looking for a Customer Service Agent to join their international team in Lisbon, Portugal.

Key Responsibilities

As a Customer Service Agent, you will be responsible for providing support and advice to customers regarding the brand's tobacco products. Your tasks will include:

  • Answering incoming queries from customers via phone, email, and chat
  • Identifying issues and providing solutions
  • Ensuring a high level of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support
Requirements

To succeed in this role, you will need:

  • A native level of German and at least a B1 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Being energetic, innovative, and working proactively at a fast pace
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid Portuguese work permit (required)
Benefits

As a Customer Service Agent with Phillip Morris, you will enjoy:

  • Type of contract: yearly or 6-12 month contract, renewable
  • Working hours: full-time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)
  1. Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month
  2. Excluding accommodation: 1.300 – 1.400€ gross/month
  • For international candidates:
  • Reimbursement of your initial flight expenses
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help with paperwork, opening bank account, etc. upon your arrival
  • Private health insurance included from the first day of contract signature
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you

Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.



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