Business Solutions Expert

Há 6 dias


Lisboa, Lisboa, Portugal Salt Services SA Tempo inteiro

**Role Overview**

We are seeking a motivated Customer Response Centre Specialist to join our dynamic Customer Service team. In this role, you will play a crucial part in ensuring exceptional customer service across all solutions delivered by eircom Business.

Your contributions will help drive customer satisfaction, support service level agreements (SLAs), and ensure the successful delivery of our customer experience goals.

**Key Accountabilities**:

  • Deliver integrated support for all business solutions in our ISO2001-compliant Customer Response Centre.
  • Demonstrate best practices in Customer Response management, consistently ensuring high levels of customer satisfaction.
  • Support effective SLA and order management within the Service and Assure team, collaborating with other eircom Business functions and clients.
  • Participate in a shift rota to ensure round-the-clock support.

**What We're Looking For**:

  • A proactive team player with excellent communication skills.
  • Experience in customer service, order management, or related roles.
  • Ability to manage multiple tasks and projects effectively.
  • Strong understanding of SLA management and customer service principles.


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