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PVH German Language Support Team Member
2 semanas atrás
TN Portugal offers an exciting opportunity for a dedicated customer advisor to join our team. As a German speaking customer service representative, you will play a key role in delivering exceptional customer experiences and promoting our leading global fashion brand.
About Us
PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. Our company has a rich history and operates in over 40 countries with a workforce of 36,000 employees worldwide.
The Opportunity
We are seeking a talented individual based in Lisbon to provide telephone and written support to our German-speaking customers. This role involves addressing customer inquiries, providing solutions, and engaging in cross-selling and upselling of products.
Your Profile
- You will provide telephone and written support to our German-speaking customers, ensuring a courteous and helpful attitude.
- You must be proficient in German and fluent in English (both written and spoken).
- You possess outstanding communication skills and a keen interest in design.
- You are eager to learn and take on new challenges.
Your Responsibilities
- Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
- Assist with orders, deliveries, payments, and returns via email, chat, and social media channels.
- Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
- Engage in cross-selling and upselling of products after addressing customer queries.
Benefits
We offer a competitive salary plus bonus, private health insurance, comprehensive relocation package, and free Portuguese language courses.
