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Helpdesk Analyst
2 semanas atrás
As an IT Service Desk Analyst at Phiture, you'll play a critical role in delivering exceptional support experiences to our global customers. We're looking for a talented individual with a passion for technology and a commitment to customer satisfaction.
About the TeamOur team is comprised of experts from diverse backgrounds, united by a shared passion for innovation and customer success. As a key member of our IT Support team, you'll have opportunities to collaborate with colleagues from various departments, driving process improvements and implementing new technologies.
Key Responsibilities- Support our global customers through multiple channels, including phone, email, and self-service portals.
- Collaborate with senior support teams to resolve complex technical issues and develop creative solutions.
- Develop and maintain comprehensive knowledge of our systems, applications, and infrastructure.
You will maintain accurate records of incidents and service requests, using our ticketing system to ensure timely updates and resolutions. Your excellent communication skills will enable you to explain technical concepts to non-technical stakeholders, ensuring seamless collaboration across teams.
