Senior E-Commerce Client Manager

1 semana atrás


Lisboa, Lisboa, Portugal Dtc Jobs Tempo inteiro

Company Overview

DTC Jobs is a private community directly connected with over 200 hot DTC e-commerce companies. Our mission is to build in-house teams for these companies by connecting top-tier talent to the right opportunity.

Job Description

We're seeking an experienced Senior E-Commerce Client Manager to join our team. In this role, you will be responsible for serving as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs.

You will manage the onboarding process for new clients, ensuring a smooth transition and clear communication of expectations. Regularly checking in with clients to ensure satisfaction, addressing concerns, and providing support as needed.

Collaborating with internal teams (e.g., marketing, sales, product) to address client requests and deliver solutions. Proactively identifying opportunities to upsell or cross-sell additional products or services based on client needs.

Responsibilities:

  • Serve as the main point of contact for assigned clients
  • Foster strong relationships and understand client business needs
  • Manage the onboarding process for new clients
  • Regularly check in with clients to ensure satisfaction
  • Collaborate with internal teams to address client requests
  • Proactively identify opportunities to upsell or cross-sell

Qualifications:

  • Bachelor's degree in Business, Marketing, Communications, or a related field
  • 3-5 years of experience in account management, customer success, or sales, preferably in e-commerce
  • Proven track record of maintaining strong client relationships and achieving sales targets or KPIs
  • Excellent communication, negotiation, and problem-solving skills

Benefits:

  • Competitive estimated salary range: $80,000 - $110,000 per year
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

About the Role:

This is a full-time position, and we offer a competitive estimated salary range of $80,000 - $110,000 per year. If you are a motivated and results-driven individual who is passionate about building strong client relationships, we encourage you to apply.



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