Empregos actuais relacionados com Customer Success Strategist - Lisboa, Lisboa - Grabjobs

  • Customer Success Strategist

    Há 5 dias

    Lisboa, Lisboa, Portugal PaySet Tempo inteiro

    Job OverviewWe are seeking a skilled Customer Success Strategist to join our team. In this role, you will play a pivotal part in ensuring our clients derive maximum value from our products and services.The ideal candidate will have experience in customer-facing roles, with a proven ability to manage a large portfolio of consumer and SME clients. You will...

  • Customer Success Strategist

    Há 7 dias

    Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    Cashless experiences are the future of workplace spending. At Pleo, we're transforming outdated manual expensing processes and ending out-of-pocket expenses for good. As a Customer Success Strategist, you'll play a critical role in delivering exceptional customer experiences that drive growth and retention for our biggest customers in the UKI market.We're...

  • Global Success Strategist

    1 semana atrás

    Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiro

    Zendesk Group is committed to simplifying the complexity of business and making it easy for companies and customers to create connections. We're seeking a Global Success Strategist to join our team and help us achieve this mission.As a Global Success Strategist, you'll be responsible for developing and executing strategic plans to drive customer success and...

  • Customer Success Strategist

    Há 2 dias

    Lisboa, Lisboa, Portugal beBee Careers Tempo inteiro

    About the RoleWe are looking for a highly motivated Customer Success Strategist to join our team. The ideal candidate will be responsible for delivering end-to-end post-sales delivery and support orchestration across our ecosystem.This role requires strong technical expertise in our solutions and services, as well as excellent communication and...

  • Customer Success Strategist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

    **Job Summary**The Customer Success Strategist - Brand Health will be responsible for driving customer success and growth across Western Europe. This role requires a strong background in analytics consultancy and market research leadership.**Key Skills and Qualifications**Proven sales acumen and ability to drive client outcomesStrong analytical skills and...

  • Customer Success Strategist

    1 semana atrás

    Lisboa, Lisboa, Portugal Unit4 Tempo inteiro

    Job DescriptionWe are committed to empowering our clients to reach their business goals with our comprehensive Success4U program.The Senior Customer Success Manager will play a critical role in driving customer satisfaction and success by ensuring clients fully leverage our products and services.This includes guiding clients through a tailored success plan,...

  • Customer Success Strategist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Jobtome-All Tempo inteiro

    About the Role:We're seeking a Senior Customer Success professional to drive long-term satisfaction and loyalty with our smart locker solutions at Jobtome-All.Key Responsibilities:Manage customer accounts, ensuring clear communication and alignment of goals and expectations.Act as the main point of contact for customers, addressing inquiries, resolving...

  • Customer Success Strategist

    2 semanas atrás

    Lisboa, Lisboa, Portugal ambis Tempo inteiro

    Ambis is revolutionizing the smart locker industry with its innovative solutions. As a Senior Customer Success, you'll have the opportunity to join our dynamic and fast-paced work environment and contribute to shaping the future of customer success. In this role, you'll be responsible for defining and executing the customer success strategy, ensuring our...

  • Customer Success Strategist

    Há 24 horas

    Lisboa, Lisboa, Portugal beBee Careers Tempo inteiro

    About the RoleWe are seeking a highly experienced Director of Customer Success to lead our efforts in driving customer value and growth in the Europe & EEMEA regions.Key ResponsibilitiesDevelop and implement sustainable customer success strategies that align with organizational goalsIdentify cross-sell & cross-tell opportunities for customers, driving...

  • Customer Success Strategist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Job Description:Sword Health is a pioneering technology company committed to revolutionizing the healthcare industry. Our mission is to empower two billion people worldwide by providing innovative solutions that predict, prevent, and treat pain. We are driven by a vision of creating a pain-free world.About the Role:We seek an exceptional Chief of Staff to...

  • Customer Success Strategist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Unit4 Tempo inteiro

    As a Senior Customer Success Manager at Unit4, you will have the opportunity to work with a variety of clients across different industries and sectors.You will be responsible for developing and implementing customized success plans for each client, which will involve working closely with their teams to understand their unique business needs and...

  • Customer Success Strategist

    Há 5 dias

    Lisboa, Lisboa, Portugal Pager Tempo inteiro

    PagerDuty empowers teams to drive digital transformation. The Principal Customer Success Manager builds strong relationships with customers, helping them accelerate their digital journey. This role involves working directly with customers across various market segments, sizes, solution complexities, and life cycles.Key Responsibilities:Establish trusted...

  • Customer Growth Strategist

    2 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Customer Success StrategyAt TN Portugal, we believe that trust is not just a word - it's a way of life. We are committed to delivering exceptional customer experiences that drive business outcomes and growth. Our customer success strategy focuses on empowering customers to achieve the value and impact of their investments by accelerating core business...

  • Customer Success Strategist

    1 semana atrás

    Lisboa, Lisboa, Portugal Pager Tempo inteiro

    Job DescriptionWe're seeking an experienced Principal Customer Success Manager to join our team at PagerDuty. In this role, you will be responsible for building strong relationships with key customer stakeholders, guiding them on process, people, and change management best practices, and delivering business value and innovation through understanding customer...

  • Scale Customer Success Strategist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cisco Tempo inteiro

    **About ThousandEyes**We're a leading provider of Internet and cloud intelligence solutions, empowering organizations to monitor and optimize their digital experiences.As the Scale Customer Success Leader for EMEA, you'll lead a team of Scale Specialists responsible for driving adoption and long-term value realization for our customers in the region.Our goal...

  • Chief Customer Success Strategist

    2 semanas atrás

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Company OverviewAt GrabJobs, we're shaping the digital world by working on exciting projects for international customers at global locations with a team of over 220 great colleagues. Our unique office space is located in the historical center of Porto.Job DescriptionThe VP of Customer Success Management sets the strategic direction for the customer success...

  • Customer Success Strategist

    Há 5 dias

    Lisboa, Lisboa, Portugal Troi Tempo inteiro

    Troi Search is pleased to announce a partnership with a leading global SaaS company to build a new Renewals team for EMEA customers.Job Overview:This role will be responsible for managing a portfolio of existing customers, ensuring their continued satisfaction, and driving renewals for subscription-based services.Key Responsibilities:Customer...

  • Account Growth Strategist

    1 semana atrás

    Lisboa, Lisboa, Portugal Pager Tempo inteiro

    PagerDuty is a global leader in digital operations management. We are seeking an Account Growth Strategist to join our team and play a key role in driving growth through strategic customer relationships.About the Role:As an Account Growth Strategist, you will be responsible for developing and executing strategies to increase retention and revenue through...

  • Global Enterprise Success Strategist

    Há 7 dias

    Lisboa, Lisboa, Portugal Intento, Inc. Tempo inteiro

    About the Role:As a Global Enterprise Success Strategist at Intento, Inc., you will be responsible for driving business outcomes and ensuring platform adoption for top-tier enterprise clients. Your primary goal is to develop and maintain exceptional customer relationships, serving as the strategic advisor and champion within our organization.Key...

  • Customer Success Strategist

    1 semana atrás

    Lisboa, Lisboa, Portugal Intento Tempo inteiro

    Job DescriptionAs an Enterprise Customer Success Manager at Intento, you will be responsible for a portfolio of top-tier enterprise clients.You will serve as their primary point of contact, strategic advisor, and champion within Intento, ensuring platform adoption and value realization.Key AccountabilitiesDevelop and maintain excellent customer...

Customer Success Strategist

3 semanas atrás

Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro
About the Role

We're looking for a Customer Success Strategist to lead our internal user communications and build a holistic multi-channel communication system. This role involves working with 15 million existing platform users, identifying opportunities to convert lower-value cohorts into higher-value ones, and playing a key role in upselling, cross-selling, and retention strategies.

Responsibilities:
  1. Develop and implement a multi-channel communication strategy, ensuring seamless integration between channels.
  2. Manage and optimize email marketing, push notifications, in-app and on-site messages and notifications to improve user engagement.
  3. Design and execute triggered and manual communication campaigns that drive retention, upsells, and cross-sells.
  4. Continuously analyze the user base and behavioral patterns, segment users, and optimize messaging for each cohort.
  5. Identify opportunities to convert less valuable users into high-value customers through targeted communication.
  6. Conduct A/B testing and data-driven experiments to refine messaging and improve key metrics.
  7. Monitor and optimize performance across retention growth, service usage intensity, and segment development to maximize business impact.
  8. Work closely with product, marketing, and analytics teams to refine messaging strategies.
Requirements:
  • 2+ years of experience in CRM marketing, product communication, retention, or marketing automation.
  • Proven experience in building multi-channel communication strategies that drive retention and revenue growth.
  • Strong knowledge of email marketing, push notifications, and in-app and on-site messaging.
  • Experience working with marketing automation platforms (Customer.io, SendGrid, Mailchimp, Stripo, etc.).
  • Expertise in user segmentation, personalization, and behavioral analytics.
What We Offer:
  • The opportunity to work in a global crypto fintech company with licenses in 30+ countries.
  • Access to cutting-edge marketing tools and automation platforms.
  • Remote or hybrid work format is possible.