Customer Service Representative

Há 7 dias


Aveiro, Aveiro, Portugal Tn Portugal Tempo inteiro

The company Tn Portugal offers an exciting opportunity for a Customer Support Agent to join their team. Relocation Package

Tn Portugal provides relocation assistance to help employees settle into their new life in Portugal. This includes a refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit). Employees also receive a meal allowance of 7.63 € per day of work, paid in 11 instances on a meal card.

Job Description:

A Customer Support Agent at Tn Portugal is responsible for handling inbound calls and emails from clients. The role involves resolving issues related to ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions. To excel in this position, one must possess excellent problem-solving skills, strong communication skills, and be service-oriented, professional, and thorough.

Required Skills and Qualifications:

  • Speaking Arabic at a native level and fluency in English (B2)
  • Experience in customer care is an advantage but not a must
  • Good understanding and level of computer handling skills

Benefits:

  • Performance bonuses
  • Development opportunities (move to another project, team leader, quality analyst, HR department)
  • Social events


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