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Business Intelligence Analyst
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The Customer Operations Analytics team is seeking a skilled Business Intelligence Analyst to join our team. As a key member, you will design analysis and dashboards that build upon our foundational understanding of the Customer Operations ecosystem. Your goal is to unlock actionable insights that improve our business.
This role requires strong analytical and stakeholder alignment skills, as well as a detail-oriented approach to open-ended problems. You will work closely with the Customer Operations Senior Leadership team to achieve success in this role. Success means you are able to work with stakeholders across geographies, businesses, and functions.
You'll Get To:
- Identify trends in data and develop recommendations for operational improvements within Customer Support to improve efficiency and customer experience.
- Design metrics and reports for evaluating performance and effecting change on a variety of Customer Support teams and projects.
- Create compelling dashboards and other insights to influence data-driven decisions while working with a wide range of partners.
- Help design and monitor ETLs that consolidate data into consistent and reliable datasets for analysis.
Join Our Team of Innovators
We're looking for a talented individual with 2+ years of professional experience in business intelligence, analytics or related functions. Advanced proficiency with SQL and experience with BI reporting tools (e.g., Looker) and databases (dimensional and relational) is required. Some DBT, Python, or R knowledge is preferred. We value your ability to communicate and build relationships with a wide range of stakeholders with various levels of technical understanding. Experience with project and process management and a proven ability for planning, scheduling & coordinating is essential.
About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold.
