Cybersecurity Specialist Advisor
Há 4 dias
**About Us**
Phiture is a leading provider of cybersecurity solutions, helping businesses protect their digital assets and stay ahead of the latest threats. As a Customer Success Specialist, you will play a critical role in driving adoption of our security products and solutions, working closely with customers to identify their unique needs and develop tailored strategies for success.
**Key Responsibilities:**
- Conduct targeted consultative sessions and interactive technical presentations to increase product awareness and drive software adoption.
- Apply deep technical knowledge and business acumen to provide consultative solutions and ensure successful customer engagements.
- Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
- Collaborate with account teams, customer success, and partners to enhance customer adoption, address product concerns, and drive growth.
- Provide feedback to engineering and product management teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
**Requirements:**
- 4+ years of experience in technical consulting or direct customer interfacing/engagement role with an understanding of industry standard processes related to the security domain.
- Practical experience in configuring, supporting, and solving issues with security solutions, such as Zero Trust Network Access, Secure Firewall and Cloud Security, and SecOps.
- Demonstrable experience engaging with key customers, understanding their unique needs, and applying industry standard processes to drive successful outcomes.
- Delivered consultative sessions and interactive technical presentations, conducted product and solution demos to drive product adoption, and have a solid understanding of software licensing models and running competitive SWOT analyses.
- English speaker.
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