Cash Collection Specialist

Há 5 dias

Lisboa, Lisboa, Portugal Adecco Prestação de Serviços, Lda Tempo inteiro
Job Overview

We are seeking a highly skilled Cash Collection Specialist to join our team at Adecco Prestação de Serviços, Lda. In this role, you will be responsible for managing customer/account queries to ensure sales ledger balances are accurate and up-to-date.

Key Responsibilities

As a Cash Collection Specialist, your key responsibilities will include:

  • Managing customer/account queries to ensure sales ledger balances are clean on customer account;
  • Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
  • Notifying Markets of uncollectable debt risks & mitigating where possible;
  • Collection activities based on Market Collection Strategy;
  • Responding to incoming collection concerns from the customer and internal stakeholders;
  • Focusing on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts;
  • Analysing and checking KPIs on quality of services provided and presenting during Daily Operational Reviews (DOR's);
  • Participating in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
  • Executing identified business and internal controls of Collections processes;
  • Reviewing and proposing updates, through company, to the Standard Routines due to legal or process changes.
Requirements

To be successful as a Cash Collection Specialist, you will need:

  • Previous experience in Collection or Finance area is an advantage;
  • Proficiency in English and German;
  • Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
  • Strong problem solving and analytical skills;
  • High Customer Service skills;
  • Able to propose and implement improvements in procedures.

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