Incident Management Specialist

Company OverviewGenerix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions. Its platform of innovative digital services optimizes the management of physical and logical flows across the globe.The company has nearly 850 dedicated employees, provides day-to-day support to over 4,500 companies across more than 60 countries, processes...

We are seeking a highly skilled Incident Manager to join our team at Generix Group. As a key member of our Shared Services Center in Porto, you will be responsible for implementing and managing our incident management process. Your primary focus will be on ensuring the effective resolution of incidents and minimizing their impact on our customers.About the...

As a Technical Support Professional at Generix Group, you will play a critical role in ensuring the smooth operation of our systems and applications. Your primary responsibility will be to manage and resolve incidents efficiently, minimizing downtime and maintaining customer satisfaction.About the PositionYou will work in a dynamic environment, collaborating...

About UsGenerix Group is a leading provider of Collaborative Supply Chain solutions, enabling the seamless exchange of goods and data across the globe. Our platform optimizes the management of physical flows, coordinating the entire supply process from production to delivery, and integrates the systems of all players in the chain, from order to payment.Key...

Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our Customer Support Department. As a key member of our team, you will provide technical assistance to our clients 24/7.Main Responsibilities:Creation and processing of customer requests;Ensure the follow-up of interactions (opening, closing, relaunching, customer...

Generix Group is a leading SaaS vendor specializing in collaborative supply chain solutions. Its platform optimizes the management of physical flows, coordinating the entire supply process from production to delivery. The company's innovative digital services enable the seamless exchange of goods and data across the globe.The Generix Group creates a...

Generix Group is a leading SaaS vendor that specializes in Collaborative Supply Chain solutions. These solutions enable seamless exchange of goods and data across the globe, ensuring responsible flow management.The company's platform features innovative digital services that optimize physical flows by coordinating the entire supply process. It also optimizes...

Job DescriptionYou will be involved in the management and supervision of application environments and middlewares related to our SaaS solutions.ResponsibilitiesCreation and management of application environments:Setting up environments for new clients and new products;Configuring and setting up middlewares and applications;Performing deployments in Testing,...

About the RoleWe are seeking a highly skilled Senior Cash Manager to join our team at FedEx Group. As a key member of our Treasury team, you will be responsible for ensuring efficient liquidity management across our European operations.Key ResponsibilitiesDay-to-day funding of our entities in Europe, aligning with Treasury's goals and objectives.Analyze and...

Role SummaryWe are seeking an Incident Manager to join our team in Porto. The Incident Manager will be responsible for implementing the Incident Management Process in his/her assigned area and carrying out the corresponding reporting.Main ResponsibilitiesThe Incident Manager will be responsible for:Auditing the effectiveness of the incident management...

Company BackgroundGenerix Group creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides...

Company OverviewGenerix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions. Its platform optimizes the management of physical and logical flows across the globe.Job DescriptionThe ITSM Development Expert responsibilities include developing and customizing ServiceNow applications, designing workflows, and integrating...

Our team at Generix Group works diligently to provide top-notch support to our clients. As a Technical Service Representative, you'll be responsible for creating and processing customer requests, following up on interactions, and escalating incidents as needed.Main Responsibilities:Creation and processing of customer requests;Follow-up of interactions...

Becoming part of our Customer Support Department means being involved in a team that provides technical assistance to clients 24/5.Creation and processing of customer requests;Ensure follow-up of interactions (opening, closing, relaunching, customer notification, completion of technical information and escalation actions);Apply necessary actions for first...

At Generix Group, we're committed to providing exceptional service to our clients. As a member of our Customer Support Department, you'll play a crucial role in delivering technical assistance 24/5.Main Responsibilities:Creation and processing of customer requests;Follow-up of interactions (opening, closing, relaunching, customer notification, completion of...

Join us at Generix Group, where we're building an ecosystem designed to cater to our customers' needs. We ensure top-notch performance and sustainability by connecting all global players in retail, industry, and services.We foster a distinctive environment that promotes digitalization and energy efficiency. With a strong focus on customer support, we provide...

We are seeking an experienced Treasury Operations Specialist to join our team as a Treasury Analyst Senior. In this role, you will be responsible for managing the day-to-day funding of our FedEx entities in Europe and ensuring efficient liquidity management by meeting financial goals and objectives.Key Responsibilities:Funding of FedEx entities in Europe to...

Role DescriptionYou will be responsible for managing and supervising the application environments and middlewares related to our SaaS solutions.Key ResponsibilitiesCreation and management of application environments;Supervision and maintenance of operational conditions;Incident management and technical support;Automation and continuous improvement of...

Role OverviewWe are seeking a highly skilled Financial Operations Assistant to join our team at Generix Group. As a key member of our IT OPS department, you will be responsible for managing the group's IT purchases and participating in the monitoring of key suppliers' quality.The successful candidate will have excellent analytical skills, strong...

Company OverviewGenerix Group is a leading SaaS vendor that specializes in Collaborative Supply Chain solutions. Our platform enables the seamless exchange of goods and data across the globe, connecting suppliers and customers responsibly. We optimize the management of physical and logical flows, integrating systems for a seamless supply process.We create a...